1️⃣ Inquiry & Requirement Confirmation

Goal: Understand the client’s needs and project scope.

Includes:

• Customer sends inquiry.
• Designer/stylist connects and collects floor plan, style, and budget details.

2️⃣ Design Proposal & Experience

Goal: Provide personalized design solutions and product experience.

Includes:

• Designer delivers customized matching plan and product recommendations.
• Client reviews and chooses preferred styles.
• Visit the showroom in person or experience it through an online virtual tour.
• Designer guides the client through materials and fabrics.

3️⃣ Order Confirmation & Production

Goal: Finalize all details and ensure high-quality manufacturing.

Includes:

• Confirm fabric, size, color, and all customization details.
• Add delivery address and complete order.
• Factory begins production with dedicated order tracking.
• QC inspection and client confirmation through photos or videos before shipment.

4️⃣ Delivery & After-Sales Service

Goal: Guarantee reliable logistics and customer satisfaction.

Includes:

• Order tracking and logistics updates provided by designer or manager.
• Final inspection, packaging, and shipment.
• Customer receives, inspects, and confirms the order.
• Continued after-sales support if needed.